Services
Integration is the spine. Everything else hangs off it.
We sell four offers, but they are one operating model: map the landscape, publish contracts, instrument the workflow, then automate what is now measurable.
Systems Integration
ERP/CRM/DMS glue that survives audit: APIs, event buses, SSO, pipelines, HA/DR.
Outcomes
- Partner onboarding −60% (GCC FMCG, 400+ sub-distributors)
- Claim-cycle time −22% across 6 markets
What we deliver
- System map and interface contract register
- API gateway + event backbone (Solace / Kafka)
- SSO and role model across ERP, CRM, DMS
- Observability: traces, replay, dead-letter handling
- HA/DR runbook with tested failover
Call us when
- An ERP rollout is stalling on interfaces nobody owns
- Partner data arrives by spreadsheet and reconciles by hand
- Integrations fail silently and support finds out from customers
AI & Automation
Agentic service desks, decision copilots, RAG with governance and evals you can show a regulator.
Outcomes
- Ticket handle time −35% (PK K-12 network, 40 campuses)
- On-time fee collection +18% after agent + portal launch
What we deliver
- One workflow baselined, instrumented, then automated
- Retrieval design: chunking, permissions, freshness policy
- Eval harness with golden sets and regression gates
- Guardrails: refusal policy, PII redaction, human handoff
- Cost and latency budget per request
Call us when
- A pilot demoed well and then failed on real tickets
- Legal wants an answer on data residency before go-live
- L1 support volume grows faster than headcount
Digital Experience
Marketing sites, partner portals and micro-apps with auth, roles, SEO and analytics on day one.
Outcomes
- Partner self-service replaced 11 manual touchpoints
- Portal Core Web Vitals green at launch and 6 months on
What we deliver
- Portal UX with role-scoped navigation
- Auth, RBAC, audit log
- SEO structure, structured data, Core Web Vitals budget
- Analytics events tied to the funnel that matters
Call us when
- Partners email PDFs because there is no portal
- A site exists but nobody can measure whether it works
- An internal tool needs to ship in weeks, not quarters
Fractional Leadership
CTO / Architect-as-a-Service: roadmap, vendor plan, governance, on-call architecture.
Outcomes
- Downtime −40% after architecture review and DR rework
- SLA 99.95% sustained over 6 months post-launch
What we deliver
- 12-month technology roadmap with sequencing and cost
- Vendor selection and contract review support
- Architecture review cadence and decision records
- Hiring plan and interview loop for the first engineers
Call us when
- You are buying a platform and have nobody senior to challenge the vendor
- Delivery is slipping and no one can say why in architecture terms
- You need a CTO one to two days a week, not a full-time hire
Bring the initiative that is stuck. We will tell you what we would do in the first two weeks.
Thirty minutes, an architect on the call, no deck. You leave with a position on sequencing and risk whether or not you hire us.