Case studies
Clients are anonymized by agreement. The baselines, the architecture and the numbers are not.
FMCG / CPG distribution · GCC — 6 markets · 11 months
Six markets, one ERP, four DMS variants and a partner network that onboarded by email. We replaced point-to-point files with a governed event backbone and a partner API contract.
−60%
Partner onboarding time
−22%
Claim-cycle time
6
Markets on one contract
Education · Pakistan — 40 campuses · 6 months
Forty campuses, one fee policy and 100% of L1 questions arriving by phone. We shipped a parent portal, reconciled fees against bank files, and put an evaluated agent in front of L1.
−35%
Ticket handle time
+18%
On-time fee collection
320
Golden evals in CI
Public / Government · MENA · 9 months
A citizen-facing service that fell over at every deadline peak, and partner integrations handed out as raw database access. We rebuilt the edge and put every partner behind a gateway.
−40%
Downtime post-launch
99.95%
SLA sustained over 6 months
0
Direct database partners left
Thirty minutes, an architect on the call, no deck. You leave with a position on sequencing and risk whether or not you hire us.